What is in a welcome pack?
What is in a welcome pack?
Essential items usually include tea, coffee, water, juice, milk, bread, jam. For your convenience we always recommend a welcome pack especially if you are arriving in the evening. Please order your welcome pack in advance to avoid disappointment. Please note we are not able to offer welcome packs if you choose to arrive on a day other than the main changeover day.
What is a changeover day?
What is a changeover day?
A changeover day is the specific day of the week when holidays start and end at a particular villa. We allocate changeover days to villas in each destination to coincide with the days when most flights are available. You can choose to arrive on a different day if flights are available, but you may not be able to order a welcome pack, or where an option, receive a visit from our resort representative.
Are towels and linen provided at the accommodation?
Are towels and linen provided at the accommodation?
All bedroom and bathroom linen is provided. You will need to take your own beach towels to use around the pool. Cot linen is not provided; please ensure you take your own.
Is maid service provided?
Is maid service provided?
Maid service varies at each individual property and can consist of preparation only with linen and towels as a minimum, to five days per week with daily towel change and weekly linen change.
Will an iron and ironing board be provided?
Will an iron and ironing board be provided?
Generally all accommodation types will have iron and ironing boards.
Are hairdryers provided?
Are hairdryers provided?
No, you will need to take your own.
Will I need to take travel adaptor plugs?
Will I need to take travel adaptor plugs?
Yes – the accommodation will be fitted with local plug sockets so you will need to provide your own adaptors for any electrical items you take with you.
If satellite TV is provided in the accommodation, which channels can I expect to receive?
If satellite TV is provided in the accommodation, which channels can I expect to receive?
It will be local satellite in the country that you are visiting. Limited English speaking channels are available – please do not expect the usual satellite channels you receive at home.
When is my balance due and how can I pay?
When is my balance due and how can I pay?
The balance is due 12 weeks prior to departure. Reminders are not sent. The balance due date can be found on the booking confirmation invoice. You may pay by credit card over the telephone. Please note that all payments made by credit card are subject to a handling fee of 2%. Cheques will only be accepted for payment if received more than 13 weeks prior to departure.
What are the passport and driving license requirements abroad?
What are the passport and driving license requirements abroad?
All passengers must carry a valid 10 year passport with at least 6 months validity prior to the expiry date on the date of the return journey. Visas may be required by certain passengers who do not carry a UK passport.
Standard UK driving licenses must be produced by all drivers to the car hire company. If you have the new style license with photographic ID, you will need to produce both parts for the license to be valid.
How many drivers per car are included in the rental cost?
How many drivers per car are included in the rental cost?
This varies according to which destination you visit. You will be advised at the time of booking by our travel advisers. If you require additional drivers, the names can be added and insurance charged as an extra cost upon arrival at your destination. All drivers will need to produce a driving license.
Can I add a car seat to my booking?
Can I add a car seat to my booking?
Most car hire companies are able to add child seats and booster seats for children aged 9 months to 6 years. These must be pre-booked prior to your departure and will be payable locally in resort.
Are transfers provided?
Are transfers provided?
Transfers are not included in the cost of our holidays. However certain destinations can provide this service at an additional cost. Transfers are either by taxi or minibus. Transfers should be booked in advance to avoid disappointment.
Where will I collect the keys to my accommodation?
Where will I collect the keys to my accommodation?
Details regarding your key collection will be sent to you with your travel documents. Collection points do vary depending on the destination and the accommodation you are traveling to.
Can we occupy the accommodation before 4pm on the day of arrival?
Can we occupy the accommodation before 4pm on the day of arrival?
The official time for entry into your accommodation is 16:00 local time. The cleaners have sole access to the accommodation until this time to prepare for your arrival therefore entry to the accommodation prior to this time will not be permitted.
Can we vacate the accommodation later than the confirmed time of 10am?
Can we vacate the accommodation later than the confirmed time of 10am?
This is not possible as the accommodation will need to be cleaned and prepared for the next guest. Your representative may be able to advise if local chargeable facilities are available for you to use.
